Verodav Shop

After-Sales Service Policy

1. At Verodav Shop, we are committed to providing you with a pleasant and secure shopping experience. Our After-Sales Service (SAV) policy aims to quickly resolve any issue with your order and ensure your complete satisfaction.

2. Satisfaction guarantee

We are committed to providing you with food products of the highest quality. If a product received has a defect or does not meet your expectations (order error, damaged product).

  1. For fresh produce (fruits, vegetables, tubers), you must check your package once delivery has been made and have half a day to file your claims.
  2. For packaged dry products, you have 7 days after receipt to file a claim.

3. Claim procedure

To initiate a claim, please follow these steps:

  • Step 1: Contact Customer Service. Send an email to Info@Verodav-Shop.Com or call us at 00 33 7 58 67 50 64. Please include:
    1. Your order number.
    2. A detailed description of the problem (example: incorrect product, damaged product, etc.).
    3. If possible, add photos clearly illustrating the issue observed.
  • Step 2: Claim confirmation. Once your claim is submitted, you will receive confirmation from us within 48 hours.
  • Step 3: Follow-up and resolution. We will process your claim within 7 business days after receiving all necessary information.

4. Handling returns and claims

After validation of your claim, we will offer you the following solutions:

  1. Full or partial refund : if the product cannot be replaced or exchanged.
  2. Product exchange : we will send you a new replacement product.
  3. Credit note : a credit will be applied to your account for your next order.

Notes:

  1. If a product return is required, shipping costs will be covered by Verodav Shop if the error or defect is our responsibility.
  2. Returned products must be in their original packaging and must not have been used or altered.

5. Refund time

The refund will be processed using the same payment method used for the initial order. Your account at VERODAV SHOP will be credited within 7 business days.

6. Exceptions and sensitive food products

Fresh and frozen products:

Fresh and frozen products are subject to strict storage conditions. Any claim concerning these items must be made within 10 hours following delivery.

7. Detailed claim process

  1. Submitting a claim : you can submit your claim through our Contact page or by sending an email to Info@Verodav-Shop.Com.
  2. Claim evaluation : within 48 hours, our team will contact you to confirm receipt of your claim.
  3. Resolution : we will offer you an exchange or a credit note. The entire process will be finalized within 7 business days.

8. Customer service and assistance

For any question, contact our Customer Service team Monday to Friday from 9am to 6pm via email or phone.

Contact

  1. Email: Info@Verodav-Shop.Com
  2. Phone: 00 33 7 58 67 50 64

This policy aims to provide you with a smooth, reliable service that meets your expectations.